Hosted Server Warranty Of Service

Computer Connections Hosted Server Solutions
Warranty Of Service- Revised August 2006

Computer Connections prides ourselves on providing dedicated servers with 100% uptime. We stand ready to tackle any related issues to strive to provide your company with the best in service.

Computer Connections guarantees that in the event of a dedicated server hardware failure, the faulty hardware will be replaced within 2 hours of identifying the problem. In the event that this guarantee is not met, Computer Connections will issue a credit for ten times the actual amount of additional downtime. The amount of compensation may not exceed the customer's monthly recurring charge. This guarantee does not include the time it takes to perform additional software related maintenance, including rebuilding web accounts from backups or rebuilding data components.

Many possible situations are completely beyond the control of Computer Connections of WI Inc., and therefore are not in the scope of this Warranty. These situations include:

Scheduled Network Maintenance - occasionally network maintenance will be required. Computer Connections will do everything possible to minimize and avoid downtime during this maintenance. You will receive prior notification of upcoming maintenance at the email address we have on file. Scheduled maintenance periods are not eligible for Warranty credits and are should be considered as part of the necessary component of keeping your services running efficiently.

Hardware Maintenance - on rare occasions, the hardware in your Dedicated Server may need maintenance or replacement. Computer Connections staff will do everything possible to minimize any downtime in these situations per our hardware replacement warranty. Any downtime incurred as a result of this maintenance will not be counted towards our network Warranty.

Software Maintenance - an important part of managing a dedicated server is keeping the software up to date. If you choose to have Computer Connections manage your server, occasional software updates will be required to address security or performance issues. Usually you will experience little or no downtime in these situations and we will communicate these times with you in advance. If you choose to maintain the software yourselves then server restarts or software issues are not part of the scope of this warranty and should not be considered as such.

Malicious Attacks - if a third party not associated with Computer Connections initiates a "Denial of Service" or other form of disabling attack against your Dedicated Server or major portions of our network, Computer Connections will do everything in it's power to stop the attack, but cannot guarantee a resolution time.

Scope of Warranty:

All requests for compensation must be received within 5 business days of the incident in question. The amount of compensation may not exceed the customer's monthly recurring charge.

We are available 24/7 for support by email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or toll free at 866-524-2610.

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Computer Connections

Phone: 608-524-2610
Email: info@ccwis.com
2670F E. Main Street
Reedsburg, WI, 53959

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